How Long Should Service Take? (archive)

My 2001 X5 4.4 failed to start on Monday 28th. It was towed to the dealer at around 10AM. I was told I fell into the regular service schedule and would not receive a diagnosis for 2 - 4 days. Not loaners were available so I rented a car expecting to get the car back around today.

I just called and I was told that Friday would most likely be the earliest my car could get diagnosed and Monday was probably the expected date I would be it back. I was told there is a known problem with low temperatures and the cargo area mounted CD changer draining the battery. Indeed the car seemed have a dead battery. The fix would be a software update and battery charge.

Is this typical? This means I will be stuck paying 7 or more days of rental car fees for a known problem that seems straightfoward. Am I getting shafted here?

Follow Ups:

Re: How Long Should Service Take? BimmerBrother 16:06 1/31/2002 (2)
- Re: How Long Should Service Take? JG 22:24 1/31/2002 (0)
- dealer should provide loaner or pay ALL rental fee JG 22:24 1/31/2002 (0)
Yeah,they are screwing you,imo. + motordavid 12:20 1/31/2002 (0)
There is a recall on this problem. Digi 11:57 1/31/2002 (1)
- Reference link Digi 12:00 1/31/2002 (0)

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